This unit of competency has wide application in the security industry in those roles involving operational activities. Competency requires legal and operational knowledge applicable to relevant sectors of the security industry. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

ELEMENT

PERFORMANCE CRITERIA

1Prepare for assignment.

1.1 Applicable provisions of legislative and organisational requirements relevant to assignment instructions are identified and complied with.

1.2 Assignment instructions and other relevant information are clarified as required with relevant persons.

1.3 Resource and equipment requirements are confirmed and organised in accordance with organisational procedures.

1.4 Equipment is checked for operational effectiveness and faulty or damaged equipment is reported in accordance with organisational procedures.

1.5 Personal dress and presentation is maintained to professional standards at all times.

2Escort persons.

2.1 Escort procedures are carried out in accordance with assignment instructions.

2.2 Safety requirements of client, self and others are monitored and maintained.

2.3 Client movement information is exchanged using established communication channels and processes.

2.4 Appropriate interpersonal techniques are used to facilitate effective relationships and meet client special needs.

2.5 Communication is conducted in a professional and courteous manner which takes into account social and cultural differences.

3Identify security risk situation.

3.1 Potential security risks to client safety are identified and assessed for degree of risk.

3.2 Response is formulated and carried out within scope of own role, competence and authority.

3.3 Assistance requirements are identified and requested in accordance with organisational procedures.

3.4 Changing circumstances are monitored and responses are adjusted as required to maintain security.

3.5 Clients are continually advised of all factors which may affect their safety.

3.6 Relevant documentation is completed and processed in accordance with workplace procedures.

This section describes the skills and knowledge and their level required for this unit.

Required skills

communicate using appropriate channels and clear and concise language

communication to engage with minority groups (eg young people, old people, people with an addiction or disability, Indigenous Australians, people from Culturally and Linguistically Diverse (CALD) backgrounds)

determine response appropriate to security risk situation

identify and comply with applicable legal and procedural requirements including licensing requirements

identify and comply with security incident response procedures

identify risk factors and assess degree of risk

identify support and assistance requirements

operate security and communications equipment

record, report and document information

relate to people from a range of social, cultural and ethnic backgrounds and of varying physical and mental abilities

select and use appropriate personal protection equipment

use negotiation techniques to defuse and resolve conflict.

Required knowledge

communication channels, codes and signals

emergency and evacuation procedures

escort procedures

first aid procedures and their application

instructions and procedures for responding to security risk situations

legal provisions relating to 'use of force' guidelines

limits of own responsibility and authority

observation and monitoring techniques

operational functions and procedures for the use of communications, security and personal protection equipment

principles of effective communication including interpersonal techniques

procedures and requirements for documenting security incidents

reporting structure and processes

requirements for protecting people with special needs

security incidents and appropriate responses.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

complying with applicable legislative and procedural requirements for ensuring the safety of persons

identifying risk factors which might impact on the safety and security of the client and implementing appropriate response measures

maximising the personal safety of client, self and others during escort procedures

organising resource and equipment requirements appropriate to meet assignment requirements

using effective and culturally appropriate communication techniques to give clear and accurate information, in a form which is preferred and understood by the receiver and which engages minority groups.

Context of and specific resources for assessment

Context of assessment includes:

a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.

Resource implications for assessment include:

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules, organisational policies and duty statements.

Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

This unit of competency could be assessed using the following methods of assessment:

observation of processes and procedures

questioning of underpinning knowledge and skills.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.

Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Legislative requirements may relate to:

apprehension and powers of arrest

Australian standards and quality assurance requirements

counter-terrorism

crowd control and control of persons under the influence of intoxicating substances

force continuum, use of force guidelines

general 'duty of care' responsibilities

inspection of people and property, and search and seizure of goods

licensing or certification requirements

privacy and confidentiality

relevant commonwealth, state and territory legislation, codes and national standards for:

anti-discrimination

cultural and ethnic diversity

environmental issues

equal employment opportunity

industrial relations

Occupational Health and Safety (OHS)

relevant industry codes of practice

trespass and the removal of persons

use of restraints and weapons:

batons

firearms

handcuffs

spray.

Organisational requirements may relate to:

access and equity policies, principles and practices

business and performance plans

client service standards

code of conduct, code of ethics

communication and reporting procedures

complaint and dispute resolution procedures

emergency and evacuation procedures

employer and employee rights and responsibilities

OHS policies, procedures and programs

own role, responsibility and authority

personal and professional development

privacy and confidentiality of information

quality assurance and continuous improvement processes and standards

resource parameters and procedures

roles, functions and responsibilities of security personnel

storage and disposal of information.

Assignment instructions may include:

assignment purpose and objective

assignment tasks and procedures

assignment timeframe

client identification information

incident and security risk response procedures

personal presentation requirements

personal protection equipment

premises location and layout

reporting and documentation requirements

resource and equipment requirements

travel routes and schedules.

Relevant personsmay include:

clients

colleagues

emergency services personnel and agencies

security personnel

supervisor.

Resources and equipment may include:

communication equipment

earpiece

pager

portable and mounted two-way radio

telephone and mobile phone

maps

pen and security notebook

personal protection equipment

security equipment

electronic screening equipment

video cameras and monitors

security personnel and specialist services

transport.

Clientsmay include:

entertainers

executive personnel

heads of state

political leaders

royalty.

Communication channels and processes may relate to:

direct line supervision paths

established communication protocols

formal communication pathways

lateral supervision paths

organisational communication networks

verbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals.

Interpersonal techniques may involve:

active listening

being non-judgemental

being respectful and non-discriminatory

constructive feedback

control of tone of voice and body language

culturally aware and sensitive use of language and concepts

demonstrating flexibility and willingness to negotiate

effective verbal and non-verbal communication

maintaining professionalism

providing sufficient time for questions and responses

reflection and summarising

two-way interaction

use of plain English

use of positive, confident and cooperative language.

Special needs may relate to:

access to male, female or disabled toilets

access to vehicles or premises for people with special needs

needs of minority groups (eg people with a disability).

Social and cultural differencesmay relate to:

dress and personal presentation

food

language

religion

social conventions

traditional practices

values and beliefs.

Security risks may relate to:

breaches of law eg criminal damage, offences against people, public order, misuse of drugs and alcohol

emergencies eg fire, scenes of crime, accidents

hazards eg physical, chemical, electrical, psychological, biological

threats eg bombs, sabotage, kidnap, assassination.

Responsemay involve:

defusing the situation

evacuating the premises

isolating area of potential risk

isolating risk

notifying relevant emergency services agencies

provision of first aid

request for support and assistance

restraint of person

tactical withdrawal

use of basic defensive techniques

use of negotiation techniques.

Documentation may include:

activity logs

incident reports

request for assistance forms

security risk and incident details

vehicle and personnel movements

written and electronic reports.

Unit sector

Security

Operations

This unit contains employability skills.